Testimonials

Imagine a phone call at 6:30AM from your front desk staff informing you that your 10th floor is a shallow swimming pool and every floor from the 10^th to the 1^st has a cascading waterfall coming through every floor lobby. One entire stack of units had water intrusion and 1/2 of the units on three other stacks all needed extraction and dry out. 28 units, main lobbies, hallways, and storage units on each floor were wet.

So much gratitude to the whole URI team! Showing up within an hour of me calling, with a massive team and truck loads of equipment. I could not have managed this without this dedicated team. Always professional. Always a very calming and reassuring presence. The team leaders were in constant communication, so I knew exactly what was happening every step of the way. The crew members are always so kind to my residents, answering their questions and concerns and reassuring them that everything was under control. Within hours the only way you could tell we had an issue was the sign of dry out equipment because all the water had been extracted. The crew was onsite before 9AM and we did not leave the building until 10:30PM. They worked tirelessly all day with such a positive attitude.

– Allison Waldman, Community Association Manager, Portofino Condomium, West Palm Beach, FL

In an EMERGENCY, knowing you have someone you can rely on is imperative. I have had the pleasure to work with Unlimited Restoration during those emergencies. Their teams are reliable and easy to work with. This is a company I can say I trust and will continue to use.

– Olga Durham, Property Manager, Campbell Property Management

As a property manager, it’s vital to have people you can trust and will act fast when emergencies occur. URI does an amazing job, their team (from management to the cleaning crews) is polite, friendly and they understand the frustrations and stress these events cause. Thank you Erin, Robert and the entire URI team.

– Brooke Kokesh, Property Manager, Castle Group

Top notch and responsive. URI is there when I need them, and on-site in minutes. As a community manager this is crucial.

– Leslie Alvarez, Community Manager, St. Andrews Country Club

What a GREAT TEAM of Professionals who can resolve issues with multiple facilities with a full complement of restoration tools. My Team at Associa Community Management Professionals were there for a training exercise where we started the rehabilitation process with their onsite training room. Recommend.

– Derrick Orberg, Community Association Manager, Associa Community Management

Hats off to URI, especially to Rene Carter for her quick response in getting things organized to do the clean up on a recent incident. Everyone involved, from Ryan the supervisor to the cleaning crew, were very professional and courteous. I would recommend them to anyone.

– Tom Jackson, Director of Plant Operations, Morningside House of St. Charles

When an emergency strikes it is imperative we solve the problem quickly and put our residents at ease. As a property manager,  I have utilized both Jeff Ellis and Robert Krings to address our community issues on more than one occasion. They both exemplify customer service to the highest degree. I am grateful for their dedication in serving our community.

– Ella Womack, LCAM, Sunrise of Palm Beach

As a property a manger, one of the hardest tasks is finding a vendor that is honest and hard working. I’m extremely grateful to have found Unlimited Restoration, Inc. I manage a condo association that had a fire and subsequently a flood from the sprinklers system. URI was quick to answer the call and had a team on site within the hour. I was please to hear all the positive feedback from the residents. What was even more surprising was the fact they left the units unharmed and perfectly dried out. I highly recommend Unlimited Restoration, Inc. to anyone in need of a professional restoration company.

– Christopher M. Smith, L.C.A.M., Campbell Property Management

URI was there for us on a Sunday to help with what appeared to be a minor water leak and turned out to be much more.  Without Chris Viera and his professional guidance, we would never have found water in other areas of our condominium building.  We are so grateful for the URI team who are now going to help our unit owners reconstruct their homes!

– Tana Callahan, Senior Property Manager, Castle Group

Thank you so much for coming together so quickly to help us in our flood remediation. I appreciate everyone’s hard work. It is nice to know we can depend on the URI Team when a disaster strikes.

– Dave King, Plant Operations Manager, St. Joseph Medical Center, part of the University of Maryland Medical System

Every second counts when it comes to water leaks.  As a general manager of a luxury, hi-rise condominium, when we are experiencing any water intrusion, URI is my first call.  My sales representative will answer my calls, day or night, on the first ring, every time.  The crews are always polite, professional and knowledgeable.  They are sensitive to the details and are careful with homeowners’ fine finishes and personal property.  Even the more upset and concerned residents are made to feel at ease by the depth of knowledge, patience and genuine care and concern that the URI technicians are able to provide.  URI keeps us informed every step of the way and meets with the insurance adjusters to ensure all documentation is complete for the insurance claims.  URI has done water mitigation training courses for our maintenance team, has come in to assist with finding water leak sources, and has provided expert support and guidance.  I cannot speak highly enough about Unlimited Restoration, their crews, their service, and their expertise.  I am grateful to have them as a partner. 

– Jessica Heinz, LCAM, General Manager, First Service Residential

I just finished working with Liliane and Daniel from the URI Team. They helped me with an entire remodel of my kitchen and floors throughout my home. I was connected to them via my insurance company, which obviously made me very nervous, but they were nothing short of spectacular. They were excellent at communication and sped up the process in order to accomodate my immediate travel out of the country. I would highly recommend Daniel and his team, I could not be happier with the results!

– Colette Nicole, Residential Reconstruction/Rennovation Client, Orlando, FL

Their contact person, Eddy Gonzalez, was always in contact with me throughout the restoration process, keeping me fully apprised of what was planned, happening, and completed. And as issues arose (there are always issues!), he worked them to my satisfaction. Having to do major repairs after a hurricane is a daunting task for the homeowner (and off-site landlord – me!) and Eddy did a great job in getting the job done, and just as importantly keeping me fully aware of how the work was progressing. Because of Eddy, I can recommend Unlimited Restoration for both big and small projects.

– Dick Pectol, Residential Owner & Landlord, Hurricane Ian CAT Response Client

King of Prussia Mall used Unlimited Restoration, Inc. for emergency restoration services during two separate floods that occurred at the mall in 2021.  We were very pleased with their services.  They showed up promptly after being notified and mitigated damages by their quick clean up.  It was our first time working with URI and we found them to be honest and professional throughout both events.

– Robert Hart, General Manager, King of Prussia Mall

Hired Unlimited Restoration for water damage clean up.  They had a team onsite within 90 minutes and kept us informed throughout the process.

– Brandon Chandler, MBA, Director of Housing Facilities, Temple University

I transferred over to the EVS department 3 years ago, being in a new role that you have not been in prior can be very difficult. I can honestly say every single time I have reached out to URI in the last 3 years I have never been let down, no matter how big or how small the issue was. There is immediate response and the team is onsite ASAP. I can’t thank Unlimited Restoration enough for all their assistance, professionalism, and the partnership they have created with MGM National Harbor.

– Brett Lawrence, Director of EVS and Housekeeping, MGM National Harbor

All it takes is one phone call and the URI team is in motion.  I have had several incidents related to water intrusions at properties and URI was quick to answer the call, get onsite with their equipment, put our tenants at ease, and get the damage mitigated before anything worse could happen.  They are my first call, and they always show up! 

– Jeannine Wolfe, Property Manager, MCB Real Estate

I have managed multiple types of properties in 26 different states for many years. I have dealt with many different “scenarios” in regards to emergency services. Every call to Unlimited Restoration has been answered immediately and handled professionally. I’ve dealt with many restoration companies (and hundreds of other contractors large and small all over the United States) in my career as a Facility and Risk Manager, and I can say without any doubt that Unlimited Restoration is simply the best! From start to finish; the sales staff, office staff, and most importantly the field staff are second to none. URI is simply one of the best (if not the best) contractors I have ever worked with!

– Steve Fairbaugh, General Manager, Multi Services, Sodexo on behalf of GSK

One of the most important partners that any property manager can have is mitigation services for those water events that we never can plan for, but always come at the worst times. We have never been disappointed with the “over and above” service that we have received from Unlimited Restoration. We have had three recent events at our building in downtown Baltimore and one in our Greenbelt high rise building that would have been much more catastrophic if we didn’t have such a solid and responsive partner. From the first phone call, all the way through the final cleanup detail and through the rebuilding phase, URI never disappointed us. This a finely tuned team that gives properties peace of mind, with detailed reporting and well-trained, professional team members. Thanks URI for all that you do!

– Amy Jordan, Property Manager, Diversified Management Plus

Nights, weekends, doesn’t matter, for over a decade URI has responded immediately to various emergency requests for the Baltimore Country Club.  Their quick response time and keen ability to remedy situations has prevented thousands in further damage while enabling us to be operational sooner.  URI is always courteous and conducts their work with the utmost professionalism.  They are the only emergency response company I have ever had to call.

– John Groh, Director of Engineering, Baltimore Country Club

I would like to commend Unlimited Restoration, Inc. for their “Top Notch” response and service. In my 30+ years of Facilities Management, URI has to be in the top 5 contractors. The URI team is very responsive. All URI technicians have been very informative, friendly, and most efficient. URI’s office is the most accommodating, proficient and courteous. It is and always will be a pleasure to work with URI.

– Gregory Long, CFM, Operations & Maintenance PM/Contract Administrator, Chimes DC

The Englewood Housing Authority contracted Unlimited Restoration, Inc. to remediate a 152-unit low-income senior building after it was flooded by the remnants of Hurricane Ida.  It was difficult to find a remediation company given the scope and difficulty of the project and the scale of the disaster in New Jersey.  URI was professional and a true partner in working with us and our insurance company to ensure the building was remediated to the highest standards.  We would not hesitate to call upon them again should the need arise.

– Domingo Senande, Executive Director, Englewood Housing Authority

Unlimited Restoration, Inc. was recommended to me by our insurance company. They did an amazing job on our bathroom after we discovered mold behind the shower wall. The work was detailed and amazing and the communication was great every step of the way. I highly recommend this company. 

– Sara Flexer, Residential Customer, Orlando, FL

Ismael and his team provided efficient, quality work. They had great communication throughout the restoration process and we are very happy with the end results.

– Diana Hardison, Residential Customer, Orlando, FL

I cannot say enough good things about Ismael, Robert and their team. Talk about professional, courteous and friendly. All the things you want in a tough mold/reconstruction situation. Highly recommend using these guys.

– Jacob Icardi, Homeowner, Orlando, FL

I am not given to hyperbole but it is hard not to be hyperbolic when it comes to the treatment I received and the quality of work that was done inside my house by URI, Dylan and his excellent team.

I had water damage from a broken washing machine on an upper level of my house requiring requiring that all the floors on the washing machine level (also my bedroom and guest room level) be replaced and/or refinished and that all ceilings below (my living room/dining room/kitchen great room) be replaced or repaired and then painted.  I expected that any work done in these places would  surely interfere with normal living.

Not so.  The workers were the most considerate and helpful people I have ever had in my house.  Superb workmanship combined with a level of accommodation I could never have hoped for.  In addition to their great attention to detail in everything they did, they went out of their way to help make my life easier (plastic screens throughout the house to prevent dust dissemination, heavy paper flooring coverings throughout the house, team of cleaners came in at completion, careful removal and repositioning of furniture and so much more).

In addition to the above, a thing that stands out is that no matter what the issue, these people are problem solvers.  The answer I got whenever a new twist arose, is “we will take care of it” and they did!

I will never forget the delightful people who supervised and actually did the work and their upbeat, always accommodating demeanor…..  A pleasure to have inside my house.

I couldn’t recommend URI more enthusiastically.  

– Diane J. Fuchs, Homeowner, Philadelphia